HALO by CM.com: Customer Engagement. Simplified.

Engage Guests Effortlessly Across Every Digital Channel

Travelers expect quick, connected service, no matter where they reach out. With HALO, your brand can chat, confirm, and personalize on WhatsApp, SMS, and Email in one place. Manage all guest interactions without losing context or time.

Every Missed Message Is a Lost Booking Opportunity

When replies get delayed or fragmented across systems, your guests move on. HALO centralizes every inquiry and automates the first response so travelers receive instant updates, quotes, and confirmations while your team focuses on high-value experiences.

Missed bookings from delayed responses
Rising costs from scattered guest systems
Lost time juggling manual workflows

Ready to deliver five-star service in real time?

From Booking To Checkout: One Platform Handles It All

Unified conversations. Smart automation. Total visibility.

HALO unites every communication channel and guest interaction in one intuitive workspace. Build AI agents to manage reservations, FAQs, and upsells with personalized precision. Keep your staff looped in with approval flows, audit trails, and live insights. Automate confirmations, service requests, and loyalty messages while staying in full control.

Start Simplifying Guest Communications Today.

Every Channel. Every Guest. One Connected Hub.

Bring WhatsApp, SMS, Email, and Instagram together. HALO synchronizes conversations and data so every guest interaction feels personalized, no matter where it starts.

Shared Inbox

View every booking question, upsell request, or concierge chat in a single timeline. Automate task routing and empower staff with AI-backed insights for faster, more personal replies.

360° Guest Profiles (CDP)

Combine stay history, preferences, loyalty data, and consent info into a single profile. HALO’s AI uses it to tailor recommendations and personalize communication automatically.

Design Custom Hospitality Agents

Build intelligent AI concierges with no coding required. From booking confirmations to dinner reservations, HALO automates guest experiences while staying true to your brand voice.

Discover The CM.com Hospitality Ecosystem

Connect HALO with CM.com tools to power seamless travel and guest engagement workflows.

HALO AI Agents

Automate guest conversations and tasks, bookings, FAQs, and service requests, with effortless handoffs to staff.

Mobile Marketing Cloud

Send targeted promotions, itinerary updates, and personalized offers using real-time guest data.

Mobile Service Cloud

Step into any live conversation with context and SLAs unified across every channel.

Customer Data Platform

Combine guest preferences, consent, and lifetime value data for personalized engagement.

Channels Suite

Scale your digital touchpoints and add WhatsApp, Email, or Voice support as your properties grow.

Integrations & APIs

Sync PMS, booking engines, CRMs, and loyalty systems for true end-to-end automation.

Ready To Upgrade Every Stage Of The Guest Journey?

Start small. Scale globally. No new software required.

Marketing

Automate travel communications from one place. Send pre-trip messages, on-property offers, and loyalty perks via SMS, WhatsApp, and Email. Trigger campaigns from real-time guest data and let AI personalize each journey.

Quick Wins:

Pre-arrival welcomes & itinerary confirmations
Upsell upgrades or add-ons automatically
Post-stay feedback & loyalty retention flows

Sales

Turn traveler interest into revenue. HALO qualifies leads, answers quote requests, and routes warm prospects to reservations. Automate reminders and rate follow-ups to keep bookings moving.

Quick Wins:

Click-to-WhatsApp from listings
AI-powered quote follow-ups
Reactivate unconfirmed reservations

Customer Service

Deliver five-star service with AI that handles FAQs, confirms bookings, manages cancellations, and coordinates experiences, all in seconds. Escalate complex issues with context intact.

Quick Wins:

Reservation & cancellation automation
Spa, dining, or tour scheduling
Multilingual guest support

Where HALO Transforms Hospitality & Travel Experiences

Purpose-built for hotels, resorts, and travel brands that want to elevate every guest moment.

Guest Experience

From inquiries to check-out, HALO delivers personalized support across every channel, instantly resolving questions and freeing your team to create memorable stays.

Operational Efficiency

Cut response times and manual workload with automated replies and unified workflows. No more switching tools or missing messages.

Loyalty & Retention

Keep guests coming back with proactive communication. HALO automates personalized offers, loyalty updates, and thank-you messages that drive repeat stays.