HALO by CM.com: Customer Engagement. Simplified.

Instant AI Powered conversations on every channel

Reply where your customers already are—Email, SMS, WhatsApp, Instagram, and more—without switching tools.
Turn channels on as you grow. Keep the context in one shared inbox.

You’re losing customers every minute you delay a reply.

Most customer replies go unanswered or wait too long because your channels and tools are scattered. CM.com & HALO brings everything into one place—so AI can resolve it instantly and your team can step in when it matters.

Imagine if you could eliminate:

• Missed revenue from slow or stalled replies
• Rising costs from too many disconnected tools
• Lost time from manual triage and context switching

Ready for a better way?

Goodbye Chaos,

Simplicity

One platform. Every channel. Total Control.

Manage all channel conversations in one shared inbox. Build AI agents that communicate instantaneously through all conversational channels. Keep people in the loop with role-based controls, approvals, and audit trails.

Automate replies and journeys using real-time customer data—without losing oversight.

HALO agents act across Email, SMS, WhatsApp, Instagram, and more. When needed, hand over to your team in one click.

Start Simplifying Today.

All Your Channels in One

WhatsApp, SMS, Email, RCS, Instagram, Webchat, Voice—connect what you use today and enable AI to talk to your customers with context

Shared Inbox

All channels in one queue; SLA timers, assignments, AI suggestions; one-click human handover.

Unified Profiles (CDP)

Identity resolution, consent, segments, real-time intelligent triggers.

Build Your AI Agents

No-code templates; channel actions; approvals & guardrails.

Explore the CM.com product ecosystem

Add what you need today; expand without adding new software to your stack

HALO AI Agents

Build agents that resolve tasks, then hand over to humans with full context.

Mobile Marketing Cloud

All channel campaigns & conversations powered by HALO, CDP and intelligent triggers.

Mobile Service Cloud

Step into any channel conversation with context - routing, SLAs, internal notes, QA - all in one unified inbox.

Customer Data Platform

Unified customer data profiles, consent, segments, and real-time data collection.

Channels Suite

WhatsApp, SMS, Instagram, RCS, Email, Voice—turn on channels as you grow.

Integrations & APIs

Connect your systems into the CM.com ecosystem - Salesforce, Shopify, Magento, Zendesk, and more with APIs.

Want to improve each aspect of your consumer journey today?

Start with one. Expand without replatforming.

Marketing

Launch outbound email, SMS, RCS and WhatsApp campaigns from one place. Trigger messages from real-time segments and journeys. Let AI Respond in real-time.

Quick wins:

Back-in-stock & price-drop alerts
Abandoned cart/checkout nudges
New-collection & promo broadcasts

Sales

Capture and qualify leads faster with AI. Handoff hot replies to reps; keep conversations moving with intelligent reminders, templates, and AI conversation.

Quick wins:

Click-to-WhatsApp from ads
Meeting Scheduling through AI
Re-engage idle prospects.

Customer Service

Let AI operate across customer service channels and connected systems to triage, resolve FAQs, fetch orders and account details, create or update tickets, book time slots, and seamlessly hand off – no context lost.

Quick wins:

Order status & returns
Appointment/scheduling
Multi-language FAQs

Where CM.com moves the needle

Purpose-built for Retail & eCommerce. Proven across Hospitality & Logistics.

Retail

Help shoppers in real time—product availability, store info, curbside updates—over WhatsApp, SMS, Email, and more. AI answers instantly; staff step in when it matters.

eCommerce

Recover carts, confirm orders, and handle returns without tickets piling up. Keep every conversation in one inbox with full purchase context.

Travel & Hospitality

Automate booking confirmations, check-in details, up-sell opportunities, excursion recommendations and guest requests—then hand over to staff for VIP moments.