HALO by CM.com: Customer Engagement. Simplified.

Sell Smarter Across Every Channel Your Customers Use

From social DMs to post-purchase texts, shoppers expect instant responses. HALO centralizes all conversations: WhatsApp, Email, SMS, and beyond, so your team never misses a message or a sale. Turn browsers into buyers without switching platforms.

A Silent Cart Is a Missed Revenue Opportunity

When shoppers wait for an answer, they leave. HALO unifies your customer touchpoints, enabling AI to instantly resolve product, delivery, or return questions, keeping the conversation (and the sale) alive. Every second saved means higher conversion.

• Abandoned carts from delayed responses
• Marketing dollars wasted on missed follow-ups
• Lost productivity managing multiple systems

Ready To Turn Every Message Into Momentum?

One Platform For Every Shopper Interaction

Automate Sales. Personalize Service. Simplify Everything.

HALO connects the dots between marketing, sales, and support. Build AI agents that guide shoppers from discovery to delivery, automate replies to common questions, and trigger personalized product recommendations. Track every interaction in one shared inbox and empower your team with data that drives conversions, not chaos.

Start Simplifying Customer Conversations Today.

All Your Selling Channels, Unified

Bring together WhatsApp, SMS, Email, RCS, and social DMs. HALO’s AI instantly recognizes each shopper and delivers real-time updates, offers, or order details from one dashboard.

Shared Inbox

See every customer message in one queue - order questions, returns, and DMs. Assign conversations, automate tasks, and give your team the context they need to respond instantly.

360° Shopper Profiles (CDP)

Track every purchase, interaction, and preference in one view. HALO’s unified profiles let your AI personalize experiences based on behavior and buying intent.

Create Sales-Ready AI Agents

Design AI agents that answer product questions, manage returns, recommend upsells, and close carts, all without code, all in your brand’s tone.

Explore The CM.com Retail Ecosystem

Connect HALO with CM.com tools to automate marketing, streamline sales, and enhance customer service.

HALO AI Agents

Automate chat-to-cart conversions, FAQs, and order support with instant handoffs to your sales team.

Mobile Marketing Cloud

Power promotions, launches, and retention campaigns with unified data and automation triggers.

Mobile Service Cloud

Manage every shopper interaction in one workspace with routing, SLAs, and insights included.

Customer Data Platform

Build intelligent customer segments that fuel personalized engagement across channels.

Channels Suite

Add messaging channels as your customer base grows with no new tools or code required.

Integrations & APIs

Sync Shopify, Salesforce, and POS systems for complete data visibility and frictionless operations.

Ready To Transform The Way You Sell And Support?

Start small. Scale fast. Stay connected.

Marketing

Deliver personalized marketing that converts. Launch promotions, product drops, and loyalty offers across WhatsApp, SMS, and Email. HALO automates timing and targeting so every campaign feels 1-to-1.

Quick Wins:

Abandoned cart recovery messages
Product launch and sale announcements
VIP and loyalty campaign automation

Sales

Close more deals through conversation. HALO identifies high-intent shoppers, answers their questions instantly, and connects them with your sales team or checkout flow automatically.

Quick Wins:

Click-to-chat from product listings
Automated discount or quote follow-ups
Re-engagement for dormant shoppers

Customer Service

Deliver faster, frictionless support. HALO’s AI resolves common service questions, order tracking, returns, product details, while ensuring complex issues reach the right person instantly.

Quick Wins: